FREQUENTLY ASKED QUESTIONS

  • How can I confirm my order?

    Once you place your order, you will receive a confirmation email. If you do not receive an email, please email us at hello@thecheercollection.com and we will gladly check into it for you!

  • I just placed an order. Can I make a change to it?

    We will do our best to accommodate any changes to orders placed, but since we process our orders as soon as possible, any changes made after the first 24 hours are not guaranteed. Email us at hello@thecheercollection.com with any changes or order cancellations.

  • Do you ship Internationally?

    Currently, we only ship within the United States, but we hope to expand soon. Stay tuned!

  • When will my order ship?

    Processing time for standard shipping orders is 48-72 hours.

    Expedited shipping will ship within 24 hours.

    Please allow an extra 24 hours on all orders placed on Saturday and Sunday.

  • Can I return or exchange my order once I receive it?

    Yes, of course. We want you to be 100% satisfied with your items, so if for any reason you are unsatisfied with your purchase, we’ll do our best to make it right. Click here for more info

    All shipping costs are non-refundable.

  • I have skin allergies. What is your jewelry made of?

    Our jewelry is made of hypoallergenic surgical grade stainless steel, and are lead and nickel free. Our gold jewelry is made of the same stainless steel and coated in a thick layer of 18K Gold.

  • How do I size the bracelet?

    Our bracelets fit most wrists; from a small woman’s wrist to a large man’s wrist.

    To size, place bracelet on wrist, wrap your fingers around the entire bracelet, and squeeze to desired size. To remove, simply pull it apart. You can do this over and over without damaging the integrity of the bracelet.

  • How do I care for my jewelry?

    Our jewelry is scratch and tarnish resistant, but to extend the life of your jewelry, store it in the velvet bag when not wearing it, and clean with a jewelry polishing cloth.

    Wearing our bracelets in salt and chlorine water does not damage the bracelets. Slight fading of the rose gold and gold may occur over time.

    Please note for the rings: Hand sanitizers, lotions, and any products with chemicals will remove the black lettering. Please remove the ring when applying hand products.

Have other questions? Please feel free to contact us at hello@thecheercollection.com.